Shipping policy

SHIPPING POLICY

What payment methods do you accept?

 You can use any of the payment methods listed below to pay for your order:

• Mastercard

• Visa

• American Express

• PayPal

• Discover


Where do you ship to?

We currently ship to the entire United States. We currently do not ship to non-Continental US Territories.

 

Do you ship to military addresses?

Yes. We ship to APO/FPO/DPO addresses.

 

The following address format is recommended for mail to U.S. Mail service to APO/FPO U.S. Military addresses:

 

Recipient (name and rank)

Unit / P.O. Box

City - APO (Army Post Office) / FPO (Fleet Post Office) / DPO (Diplomatic Post Office)

State - Armed Forces Americas / Armed Forces Europe / Armed Forces Pacific

Zip Code (9 digits)

 

Note: Shipments must be addressed to a specific individual. Addressing to "Any Service Member" is no longer permitted.

 

1st Detachment Nutrition is proud to offer all military and first responders based in the United States, Canada, United Kingdom, and Australia discounts on their orders. 

 

What courier do you use?

We ship via USPS, UPS, FedEx, and DHL in the United States. The courier is selected based on the shipping option selected (standard or expedited) and on the fastest shipping option available at the time.

 

International orders ship via USPS, UPS, FedEx, DHL, or Asendia, depending on your location and the shipping option selected (standard or expedited).

 

Please note that we also offer Package Protection at checkout. Should you choose not to purchase this shipping insurance, you assume all responsibility for any lost, stolen, or damaged packages.

How long will my order take to process?

All regular orders will be processed to ship Monday through Friday. 

 

Our standard processing time is 1-3 business days. Processing times are not calculated into the estimated delivery times.

 

 

Orders are not processed on weekends or U.S. Holidays. Extra time maybe required for larger orders, international orders, orders requiring additional customer information, orders placed during peak promotional times or holidays, or out of stock items. 

 

Please note that all orders paid using a PayPal eCheck will not be fulfilled until payment has been verified as received by PayPal.

What if I make a mistake on my order or I need to cancel my order?

If you make a mistake on your order or you need to cancel your order, please contact customer service immediately. Most orders can be changed or canceled within 30 minutes of placing your order. Once our fulfillment center begins processing an order, we can no longer make changes to the order or cancel the order. While we will always do our best to assist you, we do not guarantee that your order can be changed or withdrawn.

How long will my order take to arrive?

The following are general transit time estimates, excluding order processing times.*

 

U.S. ORDERS:

Standard Shipping:  3-10 business days.

Priority Expedited Shipping: 2-5 business days, depending on location and the shipping option selected.

 

INTERNATIONAL ORDERS:

Standard Shipping: 7-30 business days.

Expedited Shipping: 4-12 business days.

 

*The expected delivery date does not come with a money-back guarantee. For international shipments, the actual number of days may vary based on destination and customs delays.

 

How can I track my order?

Once your order has shipped from our warehouse, we will email you with a shipping confirmation and tracking number. You can also check the status by logging into your user account.

 

Please note that once you receive your tracking information, it can take 24 – 48 business hours for the tracking to update.

What do I do if I missed my delivery?

If you missed your delivery, depending on the carrier used, your package may go to the local carrier retail center or depot. In this case, you will receive a notification telling you where and when you can pick up your package. 

 

DOMESTIC ORDERS: If a domestic order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping and Package Protection insurance, discounts/promotions, and a 15% restocking fee for a total of an 85% refund not including shipping or Package Protection insurance. Please note that we do not have a reship policy.

INTERNATIONAL ORDERS: If an international order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping and Package Protection insurance, discounts/promotions, and a 25% restocking fee for a total of an 75% refund not including shipping or Package Protection insurance. Please note that we do not have a reship policy.

What if my order cannot be delivered due to an issue with my address?

If your order cannot be delivered due to an issue with your address, depending on the carrier used, your package may go to the local carrier retail center or depot before it is returned to us. We highly recommend contacting the carrier directly to try to retrieve your package before it is returned to us.

 

In the event that you are unable to retrieve the package and the order is returned to us, we will issue a refund only after we have received the goods back.

DOMESTIC ORDERS: If a domestic order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping and Package Protection insurance, discounts/promotions, and a 15% restocking fee for a total of an 85% refund not including shipping or Package Protection insurance. Please note that we do not have a reship policy.

INTERNATIONAL ORDERS: If an international order is returned to us, we will issue a refund only after we have received the goods back. The refund will be calculated as the Total Cost less shipping and Package Protection insurance, discounts/promotions, and a 25% restocking fee for a total of an 75% refund not including shipping or Package Protection insurance. Please note that we do not have a reship policy.

What if my package is lost, stolen, or damaged?

We offer shipping insurance through Package Protection for potential shipping issues. Package Protection will cover lost or damaged packages.* If you choose not to use Package Protection to insure your order, 1st Detachment Nutrition is not responsible for any lost or damaged packages. The customer assumes all responsibility for any loss, theft, or damage of these items.

If you have purchased Package Protection, please note the claim deadlines below for lost or damaged packages.

 

Ensure you report an issue within the respective deadlines:

Damaged: Within 3 days of when the package was marked delivered.*

Lost (domestic): 20 days from the last tracking update.*

Lost (international): 30 days from the last tracking update.*

*Package Protection requires these wait-to-file periods for lost orders as packages are sometimes delayed in transit or prematurely marked as delivered. 

Please be aware that stolen packages are not covered under Package Protection insurance. Hosstile is not responsible for stolen packages, where a package has been marked as delivered by the carrier.

Please contact customer service to file a claim for lost or damaged packages.

INTERNATIONAL CUSTOMS

Are all 1st Detachment Nutrition products offered available for international shipping?

1st Detachment Nutrition works to ensure that all products offered for each country are compliant with the import regulations for the countries we ship our products. However, it is ultimately your responsibility to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation before ordering. Once the order has left our premises, we cannot be held responsible for any potential customs delays or items denied clearance.

Will I have to pay duties or import fees?

For international orders, additional fees may apply upon importing products into your country. These fees are determined by customs. Any additional fees upon import are the responsibility of the customer. 

What do I do if my order is denied clearance into my country?

Most countries will clear shipments without issue, but in the off chance a package is denied clearance and you wish to have a refund, then we will only do so only after we have received the goods back from customs, undamaged and in their original packaging.

 

We strongly advise that you attempt to have the items returned to us and we will review the product to determine if it qualifies for a refund. If it is approved, the refund will be calculated as the Total Cost less shipping and Package
Protection insurance, discounts/promotions, and a 25% restocking fee for a total of an 75% refund not including shipping or Package Protection insurance. Please note that we do not have a reship policy.

If customs does not return the products to us, we cannot issue the refund amount to you.

 

Please note that we do not have a reship policy. It is your responsibility to know the import regulations for your country, and therefore you are responsible for dealing with any customs issues in your country.